Explore our most common questions.

Frequently Asked Questions

What is Max Redemption?

Max Redemption is our secure payment option that accepts most major credit cards.

First-time users will be asked to create an account and verify some information.

This single real verification will work across any participating Max Redemption retailer. If you see Max Redemption at checkout you and the merchant are assured of privacy and security.

If you have any questions regarding this please email us at support@accelerate-labs.us

What payment methods are accepted?

We accept all major credit and debit cards. All payments are processed securely through our payment processor Max Redemption. We also accept payments directly via Zelle.

We do not accept HSA or FSA payment options.

What happens if my package is delayed, lost, stolen, or damaged in transit?

If your package appears to be delayed or has been in transit for 3 days or more without an updates, please contact us immediately so we can start an investigation with the shipping carrier. Once an investigation is initiated, it can take up to 8 business days to reach a resolution.

If the carrier determines that the package was indeed lost, stolen, or damaged during transit, we will ship a replacement order—provided that shipping insurance was purchased with your original order.

IMPORTANT: If shipping insurance was not originally purchased with your order we will be unable to provide a replacement for lost, stolen, or damaged packages and are not liable.

What products does Accelerate Labs offer?

Accelerate Labs provides a wide range of high-purity research peptides and amino acid derivatives. These include popular compounds such as Semaglutide, BPC-157, TB-500, Sermorelin, GHK-CU, CJC-1295, and more. These peptides are designed for research purposes only. Each product undergoes rigorous third-party testing to ensure quality and 99%+ purity.

Are these products for human consumption?

No, all products offered by Accelerate Labs are strictly for research purposes, lab use, and in vitro only. Our products are not for human consumption of any kind. They are not meant to diagnose, treat, cure, or prevent any disease.

Where is Accelerate Labs Located? 

Accelerate Labs of Florida is proud to be a USA-owned and operated company based in Tampa, Florida. 

How do I place an order?

To place an order, browse the product catalog on our website, add desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

If you would rather place your order over the phone, email us at: support@accelerate-labs.us

What is your shipping & returns policy?

To read our full shipping & returns policy, click here

What are your shipping options and costs?

We offer standard shipping and expedited shipping options. Orders over $200 qualify for free standard shipping. Expedited shipping is available for an additional fee, which varies based on your location. Shipping costs are calculated at checkout.

At this time we only ship to addresses residing within the United States.

We do not ship to military bases or U.S. territories including Puerto Rico and the U.S. Virgin Islands. 

What is shipping insurance? 

We offer optional shipping insurance at checkout to protect your order against theft or loss by the carrier. If insured, we will reship your order if it doesn’t arrive as expected. Please note, we are not responsible for lost or stolen packages without purchased insurance.

When will my order ship?

Orders are typically processed within 1 business day or less. Standard shipping delivery times range from 2-7 business days, while expedited shipping usually takes 2-4 business days.

Can I return or exchange products?

Due to the sterilized nature of our products, all sales are final. We do not accept returns or exchanges. Please review your order carefully before completing your purchase.

If you believe your product arrived damaged or if you received an incorrect item, email us immediately at: support@accelerate-labs.us

What is the purity and quality of the products??

All products at Accelerate Labs undergo rigorous third-party lab testing to ensure the highest level of purity and quality. Each product is accompanied by a Certificate of Analysis, confirming its contents and specifications. We do not offer research products with a purity level of less than what is classified as research grade.

Where are your products made?

Our research peptides are proudly made in the USA, adhering to the strictest quality control guidelines. We ensure that each product meets the highest standards of purity and efficacy, reflecting our commitment to providing research-grade materials you can trust. We do not sell research products that are tainted with fillers, impurities, or peptides with lower net peptide content or absolute peptide content than claimed.

Do you offer discounts?

Take advantage of our tiered discount program, designed to offer significant savings. Spend $200 or more to receive 10% off your total order, along with free shipping. For even greater savings, spend $325 or more and enjoy 20% off. Discounts are automatically applied to the cart upon eligiblity.

We also offer 10% off first time orders when you sign up for our newsletter.

Can I order in bulk?

Yes. If you are interested in a bulk purchase contact us at support@accelerate-labs.us

How can I contact customer support?

Our support team can be reached via email at support@accelerate-labs.us. We typically respond to all emails within one business day or less and are here to help Monday – Friday 9:00 AM – 5:00 PM Eastern.

DISCLAIMER: Not for human consumption of any kind. Intended for research & lab use only. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.